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 An exciting and unique opportunity has become available for an experienced Customer Service officer who has a passion for innovation and technology.  Our client is a leading Japanese Technology developer who specialises in creating state of the art robots and services that define the roles which robotics play in our lives today, and in the future.  This global leader is dedicated to continuous innovation, in the creation of everyday robots that assist people, making their day to day lives easier, safer, and more connected.  As a leader in robotics, they are driven by a unique "people first" approach by designing and developing robots that empower and benefit humanity. The Exciting Opportunity:Our client is gearing up to launch an exciting new AI-enabled robot to commercial customers in Australia and is in the process of building a high performing team in Australia. You will be one of the first few team members to join the team and see the organisation grow. We are currently seeking a customer centric Mandarin speaking administrator to join their team on a full time fixed term contract. Responsibilities:Business Acumen: Build an understanding of the business requirements/strengths of our partners, whilst working closely with internal teamsAdministrative duties related to importing, storage and distributionPerform front line customer service by proactively contribute and undertake daily troubleshooting and problem solving by inbound phone or emailComply with all internal operation procedures and policiesObtain and evaluate all relevant dataManage company end user databaseAble to understand product specifications, benefits and company policiesCoordinate and work with supply chain / financeCoordinate with factory on new finding technical issueProduce quality, timely and accurate workProactively checking order status and updating all partiesAd-hoc tasks assign by manager About the role:6 months (Fixed term contract)Hours: Mon-Fri 9am-5pmEstimated start date: 15th Jan 2020Based in North Sydney Possibility of it becoming permanent  To succeed in this position you will need to possess:Positive attitudeProficient in English and MandarinSupply chain knowledge and relevant work experienceService excellence competencies Exposure to customer-oriented environment and/or call center experienceTech savvy and proficient in MS Office Suite What you can expect in return:Work for a global leader in the robotics area - cutting edge technology with state of the art innovationWork in a supportive, collaborative and structured organisationJoin a dynamic and focused team of like-minded professionalsGreat career path  Australia - NSW Sydney
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Customer Service - Technology - North Sydney

  • Do you speak Mandarin? Passion for Technology ? Do you like start up vibes?
  • Exciting opportunity for a Customer Service Professional
  • $55k-$65k + super - Start 15th January 2020

 

An exciting and unique opportunity has become available for an experienced Customer Service officer who has a passion for innovation and technology.  Our client is a leading Japanese Technology developer who specialises in creating state of the art robots and services that define the roles which robotics play in our lives today, and in the future. 

 

This global leader is dedicated to continuous innovation, in the creation of everyday robots that assist people, making their day to day lives easier, safer, and more connected.  As a leader in robotics, they are driven by a unique "people first" approach by designing and developing robots that empower and benefit humanity.

 

The Exciting Opportunity:

Our client is gearing up to launch an exciting new AI-enabled robot to commercial customers in Australia and is in the process of building a high performing team in Australia. You will be one of the first few team members to join the team and see the organisation grow. We are currently seeking a customer centric Mandarin speaking administrator to join their team on a full time fixed term contract.

 

Responsibilities:

  • Business Acumen: Build an understanding of the business requirements/strengths of our partners, whilst working closely with internal teams
  • Administrative duties related to importing, storage and distribution
  • Perform front line customer service by proactively contribute and undertake daily troubleshooting and problem solving by inbound phone or email
  • Comply with all internal operation procedures and policies
  • Obtain and evaluate all relevant data
  • Manage company end user database
  • Able to understand product specifications, benefits and company policies
  • Coordinate and work with supply chain / finance
  • Coordinate with factory on new finding technical issue
  • Produce qualitytimely and accurate work
  • Proactively checking order status and updating all parties
  • Ad-hoc tasks assign by manager

 

About the role:

  • 6 months (Fixed term contract)
  • Hours: Mon-Fri 9am-5pm
  • Estimated start date: 15th Jan 2020
  • Based in North Sydney 
  • Possibility of it becoming permanent

 

To succeed in this position you will need to possess:

  • Positive attitude
  • Proficient in English and Mandarin
  • Supply chain knowledge and relevant work experience
  • Service excellence competencies 
  • Exposure to customer-oriented environment and/or call center experience
  • Tech savvy and proficient in MS Office Suite

 

What you can expect in return:

  • Work for a global leader in the robotics area - cutting edge technology with state of the art innovation
  • Work in a supportive, collaborative and structured organisation
  • Join a dynamic and focused team of like-minded professionals
  • Great career path

 

Recruitment Kit: