Job Summary

Job Summary

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We’d love to see how we can streamline your hiring together.

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Operations Manager

Contact Name:

Contact Phone:

Contract Type:

Location:

Radhika Parikh

+61 8 9215 3832

Permanent

Perth: Northern Suburbs and Joondalup

Rich Text Widget

Service Delivery Lead About the Organisation:
Our client provides high-quality Supported Independent Living (SIL) services across Western Australia, empowering participants to achieve their goals while fostering a culture of safety, clinical excellence, and continuous improvement.

The Role:
They are seeking an experienced Service Delivery lead  with a strong clinical background to provide Operational, Clinical, and Strategic leadership across their SIL services.

This multi-site role ensures exceptional participant outcomes, workforce capability, and compliance through clinical oversight, operational governance, and people leadership.

Key Responsibilities:
  • Oversee day-to-day operations across multiple SIL houses, ensuring NDIS compliance and high-quality participant care.

  • Provide clinical governance over medication management, infection control, risk management, and incident investigation.

  • Mentor and develop HTLs, RNs, and other clinical staff to build capable, accountable teams.

  • Lead workforce planning, rostering, and budget management across sites.
  • Identify operational risks and implement corrective actions promptly.
  • Drive continuous improvement initiatives, audit compliance, and policy implementation.

  • Maintain strong communication with participants, families, guardians, and allied professionals.

  • Ensure WHS compliance and promote a culture of safety across all sites.

Requirements:
  • Clinical background (RN or allied health professional) with minimum 5 years’ leadership experience in disability, health, or community services is preffered but not essential.

  • Proven experience managing multi-site operations and clinical governance.
  • Certificate IV or higher in Leadership and Management (or equivalent).

  • Strong knowledge of NDIS Practice Standards, clinical governance, and risk management.

  • Strategic, analytical, and people-focused leadership style.

Why Join:
  • Lead multi-site SIL services with a focus on clinical excellence.

  • Supportive, inclusive, and values-driven workplace.

  • Professional development and continuous learning opportunities.

  • Make a tangible difference in the lives of participants every day.

Apply Now:
If you are a clinically experienced leader passionate about disability services and high-quality care, apply today!For more information or to discuss the role, please contact: Radhika on 0892153832 or rad@choiceone.com.au
 

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